Survey

Thank you for taking this brief survey! Your answers will help us make shopping on Zappos.com unique, delightful, and easy.

Your privacy is important to us. Please do not include personal information (name, address, phone number, email address, credit card number, or other personal information).

If you need assistance, please call us at: https://www.zappos.com/c/contact-us

How likely are you to recommend Zappos.com to a friend or colleague?

not at all likely

neutral

extremely likely

How can we improve Zappos.com? Your privacy is important to us. Please do not include personal information (name, address, phone number, email address, credit card number, or other personal information).

I feel the Zappos website is personalized (tailored) to me.

strongly disagree

neutral

strongly agree

Please rate your overall experience with Zappos.com:

much worse than expected

as expected

much better than expected

Overall, the Zappos website is easy to use

strongly disagree

neutral

strongly agree

Finding products is easy

strongly disagree

neutral

strongly agree

Zappos always has my best interest as a customer in mind.

strongly disagree

neutral

strongly agree

Which of the following best describes you?

This is my first visit to Zappos.com

I am a returning visitor, have not purchased yet

I just made my first purchase on Zappos.com

I am a returning customer

I am a Zappos VIP customer

Which of the following options best represents your age?

18-24

25-34

35-44

45-54

55-64

65 and over

Are you shopping on Zappos as part of a safety shoe/apparel program subsidized by your employer?

Yes